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Security

Security you can explain to your clients.

Unreleased designs and client websites deserve care. This page explains, in plain words, how we protect them.

Security and trust

Careful with your clients' work.

You're trusting us with unreleased designs and client websites. Here is exactly how we look after them.

Client sites run in isolation

Websites you review load from a separate, locked-down domain, so their code can never reach your account.

Backed up every day

Every comment and file is backed up daily and checked for errors before it's stored. We keep 14 days.

Secure sign-in

Passwords are stored as strong one-way hashes. Reset links work once and expire within an hour.

Encrypted in transit

Every page and file is served over HTTPS, with strict security headers on by default.

Private by default

Clients' email addresses are never shown to other reviewers. Review links can't be guessed.

Our promise: we never delete your work.

Downgrade, pause or cancel, and your reviews stay safe for you to download. No surprise limits added later.

Your data

How your data is handled.

Found a security issue? Email hello@pinpoint.example and we'll respond quickly. Please don't test against other customers' data.

What do you store?

Your workspace details, your team's accounts, the reviews you create (website links or uploaded files), and the comments left on them. Passwords are stored only as one-way hashes.

What about clients' details?

Clients only give a name. Their email is optional, used only to tell them about replies, and never shown to other reviewers.

Where are backups kept?

The database and uploaded files are backed up daily, checked for errors, and kept for 14 days.

Can I delete my data?

Yes. Delete any review from your dashboard and its comments and files are removed. To delete your whole workspace, email us and we'll do it.

Who else processes data?

Our hosting provider stores the data, and an email provider delivers notification emails. We don't sell data or use it for advertising.

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